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PRIVACY POLICY

   

LWOV LTD (T/AS LELLERS) is a car valeting company providing quality car cleaning and detailing services. This privacy policy outlines in a full and transparent manner how LWOV LTD (T/AS LELLERS) uses and processes the personal data of customers in a lawful, fair and transparent manner in accordance with the General Data Protection Regulation. It also outlines options we provide to access, update or delete the personal data that we process.

Why we hold and process personal data

LWOV LTD (T/AS LELLERS) only hold and process personal data for legitimate reasons that help us provide an effective valeting service to customers.

What personal data is collected?

We will hold some or all of the following personal data; your name, email, contact number, location, vehicle details and credit/debit card details if authorised to do so. We will keep the authorised details in a safe and secure location in line with our procedures. We will destroy these details as they expire. If you no longer wish for us to keep your details please contact accounts@lellers.co.uk to have these details removed.

How we collect personal data - Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp's privacy policy. We may also send promotions via SMS and post depending how you have chosen to be contacted.

How we use your personal data

We use personal data to keep you updated with current promotions, new services and products, present and keep you advised of relevant discounts and flash sales by SMS or emailing you. We also use it to contact you if we need to obtain or provide additional information, to check our records are right and to check every now and then that you're happy and satisfied. Personal data will only be shared with our staff and exclusively for use in the booking/enquiry process. We will never rent or trade email lists with other organisations and businesses.

The right to unsubscribe from communications

You may ask us to cease communicating with you if you no longer wish to be advised of relevant discounts/new services and products / promotions by emailing us at info@lellers.co.uk. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@lellers.co.uk.

The right to rectify, access and erase personal data

We will ensure that personal data is accurate and updated regularly. Where any personal data is found to be inaccurate, reasonable steps will be taken to ensure that such inaccurate data is rectified or deleted without delay.

You may ask us to confirm what information we hold about you at any time and request us to modify or update and we will comply within 30 working days. This can be done by emailing us at info@lellers.co.uk.

You have the right to request erasure of your personal data from our database and we will comply within 30 working days. You can do this by emailing us at info@lellers.co.uk with "Remove me" in the subject heading or calling us on 01920 466044. However, it is subject to any legal rights or obligations we may have to retain data. We will ask you to verify your identity and for more information about your request to rectify or erase your information.

Storing personal data

We hold the personal data that is relevant and limited to what is necessary in relation to the valeting service. We will retain personal data for as long as reasonably necessary. Your personal data will be stored on our database and is password protected. We comply to ISO9001 accreditation audits and we are PDSCI compliant with Barclays.

Monitoring communications

We do not record or monitor calls.

Protecting your data

LWOV LTD (T/AS LELLERS) is committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate measures.

We use 3rd party software to collect anonymous statistics about your visit to lellers.co.uk. This will include information such as which pages you viewed.

Google Analytics tracking cookies are used to record details about your visit to lellers.co.uk. This includes the pages you view, how you arrived on them and some basic information about your computer (e.g. operating system, browser). All this information is anonymous and we are unable to determine any personal identifiable information. Reports will only show that "a user" visited lellers.co.uk.

The information collected via Google Analytics allows us to grow our understanding of things like the parts of the site that are working well and how customers find us. We use this information to improve user experience and discover other possible advertising avenues. You can learn more about Google Analytics or opt out if you wish

Changes to this Privacy Notice

This privacy policy is subject to regular reviews and was last updated in October 2018.

Lellers The Professional Car & Commercial Valeting Service
The Red House Service Station • London Road • Ware • SG12 9LY

All Rights Reserved © Lellers 2006 - 2018